Services
Troubled Contracts & Renegotiation
Large service, outsourcing and technology contracts rarely survive contact with reality unchanged. When margins erode, change requests turn into disputes or a termination is on the horizon, we lead the commercial recovery: we establish your position, build the negotiation strategy and sit at the table on your behalf.
When to call us
When a contract no longer reflects reality
- The contract no longer matches what is actually being delivered
- Margins are eroding or costs are far above the business case
- Change requests and claims have turned into disputes
- Penalties, service credits or termination notices are in play
- A change of control, merger or divestiture affects key contracts
- An outsourcing or supplier relationship needs an orderly exit
What we do
How we take control
- 1 Contract and commercial health assessment
- 2 Analysis of positions, leverage, risks and alternatives
- 3 Negotiation strategy, mandate and scenarios
- 4 Leading or supporting the renegotiation itself
- 5 Claims, change control and dispute de-escalation
- 6 Exit, transition or re-sourcing planning when needed
What you can expect
Outcomes, not reports
- A contract both parties can actually live with
- Restored margins or a corrected cost base
- Disputes settled without destroying the relationship
- Commercial discipline embedded in your organisation
Typical roles
Who we provide
- Interim Commercial Director
- Contract Recovery Lead
- Interim Head of Vendor Management
- Lead Negotiator
Available as a full-time interim or a fractional engagement, starting with a Rapid Diagnostic if needed.
Our approach
Four steps, one accountable leader
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Step 1
Diagnose
We establish the facts quickly and independently: talking to all stakeholders, reviewing plans, contracts and numbers, and separating symptoms from root causes.
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Step 2
Stabilise
We stop the bleeding. Clear governance, decision rights and communication restore control, and visible early actions rebuild confidence.
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Step 3
Recover
We lead the execution of an agreed recovery plan hands-on, with measurable milestones and honest reporting to your leadership.
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Step 4
Hand over
We plan our exit from day one. Knowledge, ownership and capability are transferred to your permanent team, so results last after we leave.
Let's talk about your situation
Share what is going on, in confidence. We will tell you honestly whether and how we can help.